PRIVACY POLICY

Last Updated: November 2025

Eswatini Papers ("Eswatini Papers", "we", "our", "us") is owned and operated by Taptic (Pty) Ltd. This Privacy Policy explains how we collect, use, store, share, and sell personal and behavioural information when you access eswatinipapers.co.sz.

We comply with the Data Protection Act, 2022 of Eswatini, and we follow modern global privacy and data‑governance standards. For additional corporate governance and data‑processing disclosures, visit:

https://policy.taptic.org

By using our website, you consent to all practices described in this policy.

1. Information We Collect

We collect several categories of information through form submissions, cookies, analytics tools, and third‑party integrations.

1.1 Information You Provide Voluntarily

• Name
• Email address
• Messages submitted through support or contact forms
• Feedback sent voluntarily

1.2 Automatically Collected Information

We automatically collect technical data, including:

• IP address
• Browser and device type
• Operating system
• Pages visited and duration
• Click behaviour and scroll activity
• Referring URLs
• Approximate location (region/city)
• Advertising identifiers

1.3 Cookies, Pixels & Tracking Tools

We use:

• Essential cookies for site functionality
• Analytics cookies (Google Analytics)
• Advertising cookies (Google AdSense)
• Behavioural tracking tools (heatmaps, session analytics via Wix)

Disabling cookies may affect website performance and functionality.

2. How We Use Your Information

We use data to:

• Provide and maintain our services
• Improve website performance and structure
• Personalise user experience and learning content
• Deliver advertisements and measure performance
• Analyse user trends and educational resource popularity
• Prevent fraud and secure our platform
• Support development and research within Taptic (Pty) Ltd
• Comply with obligations under Eswatini's Data Protection Act, 2022

3. Data Selling & Licensing

Eswatini Papers may sell, license, trade, or commercially share certain categories of non‑sensitive data in line with Taptic (Pty) Ltd's business model.

3.1 Data That May Be Sold or Licensed

We may sell or license non‑sensitive categories of data, including:

• Device metadata
• Click, navigation, and usage behaviour
• Download patterns and session analytics
• Advertising identifiers
• General demographic signals (grade level, region)
• Aggregated or anonymised educational datasets

3.2 Data We Do NOT Sell

We do not sell:

• Names
• Email addresses
• Direct personal identifiers
• User messages
• Sensitive data defined under Eswatini's Data Protection Act (health, beliefs, etc.)

3.3 Why We Sell/Licence Data

Revenue supports:

• Free access to educational resources
• Infrastructure and hosting costs
• Research and development
• Expansion of Eswatini Papers' content collection

3.4 Safeguards

Before sale/licensing, we:

• Remove direct identifiers
• Aggregate or anonymise datasets where possible
• Enforce contractual restrictions on buyers
• Maintain Taptic's internal compliance standards

More information: policy.taptic.org

4. Google AdSense & Third‑Party Advertising

We use Google AdSense, which processes data to:

• Deliver personalised or contextual ads
• Measure ad performance
• Prevent invalid activity

Google may collect:

• Cross‑site browsing behaviour
• Device identifiers
• Ad interaction data

We comply with Google's Publisher Policies and Eswatini's Data Protection Act.

You may change your Google Ads preferences at any time.

5. Data Sharing

We may share your information with:

5.1 Taptic (Pty) Ltd Group

For analytics, infrastructure management, research, and product improvements.

5.2 Service Providers

• Wix (hosting, analytics, infrastructure)
• Google (ads, analytics)
• Email and security vendors
• Approved data‑licensing partners

5.3 Legal Requirements

We may disclose data if required under Eswatini's laws, regulations, or court orders.

5.4 Business Transfers

In the event of a merger, acquisition, or restructuring involving Eswatini Papers or Taptic (Pty) Ltd, data may be transferred as a business asset.

6. Data Security

We use:

• HTTPS encryption
• Firewalls and secure servers
• Access‑controlled data systems
• Automated monitoring for threats
• Built‑in Wix cloud security tools

Although no system is perfect, we apply industry‑standard protections.

7. Rights Under the Data Protection Act, 2022 (Eswatini)

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion/erasure under lawful grounds
• Withdraw consent
• Object to data processing
• Restrict processing
• Request data portability (where applicable)
• Be notified of breaches affecting your data

Requests: contact@eswatinipapers.com

8. Data Retention

We keep information only as long as necessary for:

• Service delivery
• Legal compliance
• Security & fraud prevention
• Analytics and operational needs

When no longer required, data is deleted or anonymised.

9. Educational Content & Past Papers

Eswatini Papers provides:

• Past papers
• Study guides
• Model examination materials

Materials are provided for educational use only and may not be 100% accurate.

Personal information is not required to download resources.

10. Copyright & Ownership

We do not own all hosted materials. Some resources come from:

• Public sources
• Contributors or educators
• Historical archives

We follow Eswatini copyright norms and respond to takedown requests.

11. Branding & Intellectual Property

"Eswatini Papers" and its associated brand elements belong to Taptic (Pty) Ltd. Unauthorized use of branding or logos may lead to legal action.

12. Hosting & Third‑Party Providers

Our platform runs on Wix, which manages hosting, data handling, and analytics services.

13. Internet & Data Usage

Your Internet Service Provider (ISP) may track:

• Browsing behaviour
• Data consumption
• Network metadata

We are not responsible for ISP‑level tracking or charges.

14. Consent

By using Eswatini Papers, you consent to:

• Data collection
• Data selling/licensing practices
• Cookies & tracking technologies
• Processing by Taptic (Pty) Ltd and authorised partners

If you disagree, discontinue use of the website.

15. Changes to This Policy

We may update this policy from time to time. Changes will be reflected with a new "Last Updated" date.

Continued use of the site indicates acceptance.

16. Contact Us

Email: contact@eswatinipapers.com

Legal: legal@eswatinipapers.com

Security Issues: Report vulnerabilities or access the full security disclosure at https://security.eswatinipapers.com or email security@eswatinipapers.com.

Security Contact: https://security.eswatinipapers.com | security@eswatinipapers.com

We aim to respond to all enquiries promptly.

Thank you for using Eswatini Papers — proudly operated by Taptic (Pty) Ltd.